Privacy Policy for LocalVR

Effective Date: December 2nd, 2024
Entity: LocalVR, LLC
Domain: stay.golocalvr.com and related subdomains

LocalVR, LLC ("LocalVR", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us through stay.golocalvr.com and related subdomains ("Website"). This Privacy Policy outlines how we collect, use, store, and protect your information.

1. Information We Collect

1.1 Personal Information

When you use our Website, we may collect the following personal information:

Contact Details: Name and email address
Billing Information: Billing address and payment details (processed securely via Stripe)
Reservation Details: Check-in/check-out dates, property preferences, and any notes provided during booking

1.2 Automatically Collected Information

We may collect certain information automatically when you visit our Website:

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the Website, and clickstream data.

2. How We Use Your Information

We use the information collected to:

Process and confirm reservations
Facilitate secure payments via Stripe
Send booking confirmations, rental agreements, and important updates
Respond to inquiries and provide customer support
Analyze Website usage to improve functionality and user experience
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your data with:

Service Providers: Stripe for payment processing, Salesforce and Intercom for customer support, and PostHog for analytics.
Property Owners: Limited information (e.g., name and booking details) shared with property owners to facilitate your reservation.
Legal Authorities: If required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies may:

Help remember your preferences.
Enable analytics to improve the Website.

You can control cookie preferences through your browser settings. Disabling cookies may impact functionality.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, including compliance with legal, tax, and accounting obligations.

6. Your Privacy Rights

6.1 Data Access, Correction, and Deletion

You have the right to:

Access: Request a copy of your personal data.
Correction: Update incorrect or incomplete information.
Deletion: Request the deletion of your data, subject to exceptions outlined below.

6.2 Retention of Data for Legal Obligations

We may retain certain personal information even if you request deletion, as required to:

Comply with legal, tax, and accounting obligations.
Maintain records of transactions for sales tax and income reporting.
Resolve disputes or enforce agreements.

6.3 Deletion of Payment Information

We do not store your full credit card details. Masked card data is retained securely through Stripe for processing purposes.

7. Data Security

We implement security measures to protect your information, including:

Secure data transmission using encryption.
Limiting access to personal data to authorized personnel.
Storing payment details securely through Stripe (masked card storage).

8. Third-Party Services

Our Website integrates with third-party tools, including:

Stripe: For secure payment processing.
Salesforce and Intercom: For customer support.
PostHog: For Website analytics.

These providers have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: guest@golocalvr.com

Mailing Address:
LocalVR, LLC
2721 W Holden Place
Denver CO 80204
United States