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LOCAL
VACATION
RENTALS

FAQ

How can I modify or cancel my reservation?

Contact us by replying to your booking confirmation email or call us at 970-408-2899.


Can I extend my stay?

Contact us directly to check availability for an extension.


What is the cancellation policy?

The cancellation policy varies from listing to listing. Please refer to the cancellation policy link in your confirmation email.


Can I get travel insurance for my stay?

Yes, we offer travel insurance through Generali for covered events. Click here for more information.


Do you offer any discounts?

Our pricing is dynamic and because of this, our discounts are already included in our rates. Many of our properties are also priced per person so smaller groups already get a discount for our units.


When will I receive my check-in instructions?

If you have completed the check-in form that was sent to the email you used to book, arrival instructions and the house manual are sent 72 hours before check-in. If your arrival date and time are within 72 hours of booking, you will receive check-in instructions shortly after you have completed the check-in form.


What is included in the check-in form?

The form includes your reservation details, rental agreement, and ID verification requirements. Completing it is mandatory for receiving check-in instructions.


Why do I need to upload my ID for the check-in form?

To prevent fraud and verify the credit card holder matches the booking guest. Personal information is securely processed and not stored.


What payment methods do you accept?

We accept major credit cards. All payments are PCI compliant.


What is the service fee, and why is it charged?

A 4.5% non-refundable fee helps cover the cost of maintaining our booking platform and allows us to provide 24/7 guest support.


What are the check-in and check-out times?

Check-in: 4:00 PM local time, Check-out: 10:00 AM local time.


Can I request an early check-in or late check-out?

As we frequently have back-to-back reservations, we cannot guarantee an early check-in or late check-out until the day of your arrival or departure.


Do you offer luggage storage?

No, we do not offer luggage storage before check-in or after check-out.


What is the maximum occupancy for the property?

Maximum occupancy is listed for each property on the listing page and includes all guests (daytime visitors included). This is enforced due to short-term rental restrictions and liability reasons.


Is there parking available, and are there vehicle access restrictions?

Parking availability and access restrictions vary by listing. Guests are responsible for ensuring their vehicle can safely access the property. Check the listing details or contact us with concerns.


Can I ship items to the property?

We do not recommend shipping to the property due to unreliable delivery services in the area. Instead, use the local UPS or FedEx store and request a hold for pickup.


What is your smoking policy?

Smoking is strictly prohibited at all properties.


Are parties allowed?

Parties are strictly prohibited at all properties.


Are linens, towels, and toiletries provided?

Yes, our properties are stocked with linens, towels, and basic toiletries.


What should I do if there is a maintenance issue during my stay?

Contact us immediately via call or text at 970-408-2899 for assistance.


What happens if I lose my access code or key?

Contact us immediately via call or text at 970-408-2899 for assistance. Access codes are unique and provided 24 hours before check-in.


How do I leave a review for my stay?

After your stay, we will send a follow-up email requesting feedback.


Do you provide recommendations for local attractions or activities?

Yes, our house manual includes general information about the area and popular activities.

Contact Us


Call or Text

+1 (970) 408-2899

Available 24/7


Email

guest@golocalvr.com

Available 24/7

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