Contact us by replying to your booking confirmation email or call us at 970-408-2899.
Contact us directly to check availability for an extension.
The cancellation policy varies from listing to listing. Please refer to the cancellation policy link in your confirmation email.
Yes, we offer travel insurance through Generali for covered events. Click here for more information.
Our pricing is dynamic and because of this, our discounts are already included in our rates. Many of our properties are also priced per person so smaller groups already get a discount for our units.
If you have completed the check-in form that was sent to the email you used to book, arrival instructions and the house manual are sent 72 hours before check-in. If your arrival date and time are within 72 hours of booking, you will receive check-in instructions shortly after you have completed the check-in form.
The form includes your reservation details, rental agreement, and ID verification requirements. Completing it is mandatory for receiving check-in instructions.
To prevent fraud and verify the credit card holder matches the booking guest. Personal information is securely processed and not stored.
We accept major credit cards. All payments are PCI compliant.
A 4.5% non-refundable fee helps cover the cost of maintaining our booking platform and allows us to provide 24/7 guest support.
Check-in: 4:00 PM local time, Check-out: 10:00 AM local time.
As we frequently have back-to-back reservations, we cannot guarantee an early check-in or late check-out until the day of your arrival or departure.
No, we do not offer luggage storage before check-in or after check-out.
Maximum occupancy is listed for each property on the listing page and includes all guests (daytime visitors included). This is enforced due to short-term rental restrictions and liability reasons.
Parking availability and access restrictions vary by listing. Guests are responsible for ensuring their vehicle can safely access the property. Check the listing details or contact us with concerns.
We do not recommend shipping to the property due to unreliable delivery services in the area. Instead, use the local UPS or FedEx store and request a hold for pickup.
Smoking is strictly prohibited at all properties.
Parties are strictly prohibited at all properties.
Yes, our properties are stocked with linens, towels, and basic toiletries.
Contact us immediately via call or text at 970-408-2899 for assistance.
Contact us immediately via call or text at 970-408-2899 for assistance. Access codes are unique and provided 24 hours before check-in.
After your stay, we will send a follow-up email requesting feedback.
Yes, our house manual includes general information about the area and popular activities.